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Privacy Policy

A legal disclaimer

Last updated:  20 February 2026

 

This Privacy Policy explains how Thomas Heritage & Country Ltd (“we”, “us”, “our”) collects, uses and protects your personal data when you use our website or contact us.

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1) Who we are

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Data controller: Thomas Heritage & Country Ltd

Registered address: The Stables, Church Walk, Daventry, Northants, NN11 4BL

Email: info@thomasheritage.co.uk

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2) The personal data we collect

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We may collect and process the following information:

 

  • Contact details: name, email address, phone number, postal address

  • Enquiry and project information: property address (if provided), project requirements, budget/timescales, photos, drawings and other documents you send us

  • Communications: emails, call notes and messages you exchange with us

  • Website data (basic): IP address, device/browser information, and pages visited (via cookies/analytics, if enabled)

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We do not intentionally collect special category data (such as health information). Please don’t send sensitive personal information unless it’s necessary and relevant.

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3) How we use your data

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We use personal data to:

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  • respond to enquiries and provide quotations

  • plan and deliver projects and services

  • communicate about appointments, site visits and project progress

  • manage suppliers/subcontractors where relevant to your project

  • improve our website and services

  • keep business records for accounting, insurance and legal compliance

  • send occasional updates or marketing only if you’ve opted in (where applicable)

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4) Lawful bases for processing

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Under UK GDPR, we rely on the following lawful bases:

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  • Contract (or steps before a contract): to provide quotes and deliver services

  • Legitimate interests: to run our business, respond to enquiries, and maintain records (balanced against your rights)

  • Legal obligation: to meet legal/accounting requirements

  • Consent: for optional marketing communications and non-essential cookies (if used)

 

5) Who we share your data with

 

 

We may share personal data with trusted third parties only where necessary, for example:

 

  • professional advisers (accountants, insurers, legal advisers)

  • subcontractors/suppliers working on your project (limited to what they need)

  • IT and website providers (email hosting, website hosting, analytics, form tools)

  • payment providers (if you pay electronically)

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We do not sell your personal data.

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6) International transfers

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Some service providers may store or process data outside the UK. Where this happens, we use appropriate safeguards (such as adequacy regulations or standard contractual clauses) to protect your data.

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7) How long we keep your data

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We keep personal data only as long as necessary:

 

  • Enquiries/quotes not taken forward: typically up to 24 months

  • Clients/projects: for the duration of the project and afterwards for records, warranty, insurance and legal reasons typically 7 years for accounting/legal purposes.

  • Marketing: until you unsubscribe or we review and remove inactive contacts

 

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8) Your rights

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You have rights to:

 

  • access your personal data

  • correct inaccurate data

  • request deletion (in certain circumstances)

  • restrict or object to processing (in certain circumstances)

  • data portability (where applicable)

  • withdraw consent at any time (where consent is the basis)

  • complain to the Information Commissioner’s Office (ICO) if you’re unhappy with how we handle your data

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To exercise your rights, contact us using the details above.

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9) Cookies

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We may use cookies to help the website work and to understand how it’s used. Where non-essential cookies/analytics are used, we will request consent via a cookie banner.

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10) Keeping your data secure

 

We take reasonable technical and organisational measures to protect personal data, including access controls and secure systems. However, no method of transmission over the internet is completely secure.

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11) Links to other websites

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Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies.

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12) Changes to this policy

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We may update this policy from time to time. The latest version will always be posted on this page with the updated date

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